What Andy Frisella has said about Airline customer experience

2 quotes · 1 episode · May 5, 2026

Andy Frisella, Show intro voiceover by host Andy Frisella, has been quoted on Airline customer experience 2 times in 1 episode of REAL AF with Andy Frisella, most recently on May 5, 2026. Each quote below is verbatim and links to the moment it was said.

In their words

Frisella says Spirit failed because it did not care about the customer experience, which he considers more important than price.
“they don't care about the experience at all and um You know, I think that matters more than the pricing”
REAL AF with Andy Frisella: 1023. Andy & DJ CTI: Spirit Airlines shutdown, Hantavirus Infections on Cruise Ship & High school student exposes classmates' (May 5, 2026) · Listen from 24:22
Frisella suggests airlines track unruly customers and ban them or charge them more.
“they should track a customer profile and not allow those people to fly or charge them significantly more money”
REAL AF with Andy Frisella: 1023. Andy & DJ CTI: Spirit Airlines shutdown, Hantavirus Infections on Cruise Ship & High school student exposes classmates' (May 5, 2026) · Listen from 25:48

1023. Andy & DJ CTI: Spirit Airlines shutdown, Hantavirus Infections on Cruise Ship & High school student exposes classmates'
REAL AF with Andy Frisella · May 5, 2026 · 1 h 43 min
Andy Frisella and DJ discuss Spirit Airlines' shutdown, a hantavirus outbreak on a cruise ship and COVID accountability, Philadelphia students' poor reading skills, and a flashy prom arrival.