What John R. Miles has said about ITIL
1 quote · 1 episode · Oct 10, 2026
John R. Miles, Host of the Passion Struck podcast and author of The Mattering Effect, has been quoted on ITIL once in 1 episode of Proven Podcast, most recently on October 10, 2026. Each quote below is verbatim and links to the moment it was said.
In their words
Miles defines autonomy as authorship within guardrails and says he trained his whole organization in ITIL to give it a common language.
“Autonomy for me is authorship with clear guard rails. So what I discovered when I took over this group was we didn't have a common language”
Proven Podcast: The Mattering Effect: Success and Mattering Are Not the Same Thing - John R. Miles (Oct 10, 2026) · Listen from 39:10
Episodes
The Mattering Effect: Success and Mattering Are Not the Same Thing - John R. MilesProven Podcast · Oct 10, 2026 · 1 h 6 min
Charles Schwartz talks with former Navy officer and tech executive John R. Miles about leadership, trust, self-regulation, and the six signals of mattering at work.
John R. Miles on other topics
- Psychological safety · 2 quotes
- Mattering · 2 quotes
- Lowe's · 2 quotes
- Gratitude · 2 quotes
- Organizational culture · 2 quotes
- Artificial intelligence · 1 quote
- Gardener leadership · 1 quote
- Addiction and recovery · 1 quote