Customer service automation and human escalation
Subject in Technology
Customer service automation and human escalation has come up in 1 episode across 1 podcast in TMT, including We Fixed It, You're Welcome. 1 person has made recorded remarks about it.
What people said
Melissa EatonCo-host of We Fixed It, You're Welcome; customer experience leader with a background in call centers and insurance
Eaton argued that AI customer experience has barely improved over chat assistants of 15 years ago and needs human escalation.
“the customer experience with AI is just lacks to be fair it's the same as it was when i was doing it 15 years ago”
We Fixed It, You're Welcome: MIDDLE MANAGERS ARE BACK?! (Oct 20, 2026) · Listen from 40:43
Podcasts
- We Fixed It, You're Welcome · 1 episode
Episodes
MIDDLE MANAGERS ARE BACK?!We Fixed It, You're Welcome · Oct 20, 2026 · 57 min
Aaron Wolpoff and Melissa Eaton talk with talent expert Abhijit Bhaduri about companies rehiring middle managers after AI-driven flattening, and the damage to trust.