What Melissa Eaton has said about Customer service automation and human escalation
1 quote · 1 episode · Oct 20, 2026
Melissa Eaton, Co-host of We Fixed It, You're Welcome; customer experience leader with a background in call centers and insurance, has been quoted on Customer service automation and human escalation once in 1 episode of We Fixed It, You're Welcome, most recently on October 20, 2026. Each quote below is verbatim and links to the moment it was said.
In their words
Eaton argued that AI customer experience has barely improved over chat assistants of 15 years ago and needs human escalation.
“the customer experience with AI is just lacks to be fair it's the same as it was when i was doing it 15 years ago”
We Fixed It, You're Welcome: MIDDLE MANAGERS ARE BACK?! (Oct 20, 2026) · Listen from 40:43
Episodes
MIDDLE MANAGERS ARE BACK?!We Fixed It, You're Welcome · Oct 20, 2026 · 57 min
Aaron Wolpoff and Melissa Eaton talk with talent expert Abhijit Bhaduri about companies rehiring middle managers after AI-driven flattening, and the damage to trust.
Melissa Eaton on other topics
- Leadership pipeline · 2 quotes
- Middle management · 2 quotes
- Span of control · 1 quote
- Meta Platforms · 1 quote