What Derek Gaunt has said about Email versus live communication

1 quote · 1 episode · Oct 1, 2026

Derek Gaunt, Former law-enforcement officer and hostage-negotiation team commander, Black Swan Group coach and author of Fight Less, Win More, has been quoted on Email versus live communication once in 1 episode of Mick Unplugged, most recently on October 1, 2026. Each quote below is verbatim and links to the moment it was said.

In their words

Gaunt ranks communication channels, with face to face best and email as a last resort for sensitive back-and-forth.
“But phone, face to face is best. Zoom, next best. Voice to voice is third best. Email as a very last resort”
Mick Unplugged: Derek Gaunt: Fight Less, Win More Through Tactical Empathy (Oct 1, 2026) · Listen from 34:16

Episodes

Derek Gaunt: Fight Less, Win More Through Tactical Empathy
Mick Unplugged · Oct 1, 2026 · 1 h 2 min
Mick Hunt talks with his coach Derek Gaunt about tactical empathy, hostage-negotiation lessons, and the ideas behind Fight Less, Win More.

Derek Gaunt on other topics

Hostage negotiation · 3 quotes
Tactical empathy · 3 quotes
60 Seconds or She Dies exercise · 2 quotes
Sales negotiation · 2 quotes
Common ground in persuasion · 1 quote
Coachability · 1 quote
Fight Less, Win More · 1 quote
Black police officers in the United States · 1 quote