What Melissa Eaton has said about Middle management
2 quotes · 1 episode · Oct 20, 2026
Melissa Eaton, Co-host of We Fixed It, You're Welcome; customer experience leader with a background in call centers and insurance, has been quoted on Middle management 2 times in 1 episode of We Fixed It, You're Welcome, most recently on October 20, 2026. Each quote below is verbatim and links to the moment it was said.
In their words
Eaton cited Korn Ferry data showing hiring managers rank critical thinking as the top skill they need, above AI skills.
“Korn Ferry just put out data showing 73% of hiring managers say critical thinking is the number one skill that they need right now”
We Fixed It, You're Welcome: MIDDLE MANAGERS ARE BACK?! (Oct 20, 2026) · Listen from 3:07
Eaton argued that removing managers leaves escalation responsibilities unowned rather than eliminated.
“you strip a manager out and you don't remove the escalation path you just leave it unowned”
We Fixed It, You're Welcome: MIDDLE MANAGERS ARE BACK?! (Oct 20, 2026) · Listen from 6:19
Episodes
MIDDLE MANAGERS ARE BACK?!We Fixed It, You're Welcome · Oct 20, 2026 · 57 min
Aaron Wolpoff and Melissa Eaton talk with talent expert Abhijit Bhaduri about companies rehiring middle managers after AI-driven flattening, and the damage to trust.
Others on Middle management
- Aaron Wolpoff · 1 quote
Melissa Eaton on other topics
- Leadership pipeline · 2 quotes
- Customer service automation and human escalation · 1 quote
- Span of control · 1 quote
- Meta Platforms · 1 quote