Enlightened hospitality
Subject in Business
Enlightened hospitality has come up in 1 episode across 1 podcast in TMT, including The Learning Leader Show With Ryan Hawk. 1 person has made recorded remarks about it.
What people said
Danny MeyerAmerican restaurateur, founder of Union Square Hospitality Group and Shake Shack
Meyer describes enlightened hospitality as prioritizing employees first, then guests, community and suppliers, and finally investors.
“from now on, the first customer we have here is you. The way you treat each other with a generous spirit and with a charitable assumption”
The Learning Leader Show With Ryan Hawk: 708: Danny Meyer - How You Make People Feel: The Founder of Shake Shack & Union Square Hospitality Group on Culture as Soil, the 49/51 Hiring Formula, and Leading With Generosity (Sep 27, 2026) · Listen from 38:25
Meyer says a Gramercy Tavern guest complaint taught him that leaders must articulate values in words to teach them.
“If you don't have language, you cannot teach. And I did not have language and I was not teaching”
The Learning Leader Show With Ryan Hawk: 708: Danny Meyer - How You Make People Feel: The Founder of Shake Shack & Union Square Hospitality Group on Culture as Soil, the 49/51 Hiring Formula, and Leading With Generosity (Sep 27, 2026) · Listen from 37:23
Meyer contrasts the traditional golden rule with a golden rule of hospitality based on what others would want.
“the golden rule of hospitality is, is do unto others as you believe they would want done unto them”
The Learning Leader Show With Ryan Hawk: 708: Danny Meyer - How You Make People Feel: The Founder of Shake Shack & Union Square Hospitality Group on Culture as Soil, the 49/51 Hiring Formula, and Leading With Generosity (Sep 27, 2026) · Listen from 35:05
Podcasts
- The Learning Leader Show With Ryan Hawk · 1 episode
Episodes
708: Danny Meyer - How You Make People Feel: The Founder of Shake Shack & Union Square Hospitality Group on Culture as Soil, the 49/51 Hiring Formula, and Leading With GenerosityThe Learning Leader Show With Ryan Hawk · Sep 27, 2026 · 54 min
Ryan Hawk interviews restaurateur Danny Meyer about enlightened hospitality, scaling culture, the 49/51 hiring formula, and how a hot dog cart became Shake Shack.