Hiring and hospitality quotient
Subject in Management
Hiring and hospitality quotient has come up in 1 episode across 1 podcast in TMT, including The Learning Leader Show With Ryan Hawk. 1 person has made recorded remarks about it.
What people said
Danny MeyerAmerican restaurateur, founder of Union Square Hospitality Group and Shake Shack
Meyer says his own high HQ can be a liability when interviewing because his job is to assess rather than make the candidate feel good.
“when I'm interviewing, it shouldn't be my job to make you feel better”
The Learning Leader Show With Ryan Hawk: 708: Danny Meyer - How You Make People Feel: The Founder of Shake Shack & Union Square Hospitality Group on Culture as Soil, the 49/51 Hiring Formula, and Leading With Generosity (Sep 27, 2026) · Listen from 26:32
Meyer says he tests self-awareness by asking candidates about the greatest misperception others have of them rather than asking directly.
“I would never ask somebody, by the way, are you self-aware? Because they'll say, yes, of course I am”
The Learning Leader Show With Ryan Hawk: 708: Danny Meyer - How You Make People Feel: The Founder of Shake Shack & Union Square Hospitality Group on Culture as Soil, the 49/51 Hiring Formula, and Leading With Generosity (Sep 27, 2026) · Listen from 27:20
Meyer explains his hiring recipe weights technical skills at 49% and character, measured as hospitality quotient, at 51%.
“49% of what I'm looking for is how well I think this person can do the job we will be paying them to do”
The Learning Leader Show With Ryan Hawk: 708: Danny Meyer - How You Make People Feel: The Founder of Shake Shack & Union Square Hospitality Group on Culture as Soil, the 49/51 Hiring Formula, and Leading With Generosity (Sep 27, 2026) · Listen from 24:24
Podcasts
- The Learning Leader Show With Ryan Hawk · 1 episode
Episodes
708: Danny Meyer - How You Make People Feel: The Founder of Shake Shack & Union Square Hospitality Group on Culture as Soil, the 49/51 Hiring Formula, and Leading With GenerosityThe Learning Leader Show With Ryan Hawk · Sep 27, 2026 · 54 min
Ryan Hawk interviews restaurateur Danny Meyer about enlightened hospitality, scaling culture, the 49/51 hiring formula, and how a hot dog cart became Shake Shack.