Span of control
Subject in Management
Span of control has come up in 1 episode across 1 podcast in TMT, including We Fixed It, You're Welcome. 1 person has made recorded remarks about it.
What people said
Melissa EatonCo-host of We Fixed It, You're Welcome; customer experience leader with a background in call centers and insurance
Eaton, drawing on call-center experience, said around 12 customer service representatives per supervisor was a typical target because of coaching and escalation duties.
“how many CSRs per supervisor? 12 is about a good number, let's just say at one point, right?”
We Fixed It, You're Welcome: MIDDLE MANAGERS ARE BACK?! (Oct 20, 2026) · Listen from 16:36
Podcasts
- We Fixed It, You're Welcome · 1 episode
Episodes
MIDDLE MANAGERS ARE BACK?!We Fixed It, You're Welcome · Oct 20, 2026 · 57 min
Aaron Wolpoff and Melissa Eaton talk with talent expert Abhijit Bhaduri about companies rehiring middle managers after AI-driven flattening, and the damage to trust.