What Melissa Eaton has said about Span of control
1 quote · 1 episode · Oct 20, 2026
Melissa Eaton, Co-host of We Fixed It, You're Welcome; customer experience leader with a background in call centers and insurance, has been quoted on Span of control once in 1 episode of We Fixed It, You're Welcome, most recently on October 20, 2026. Each quote below is verbatim and links to the moment it was said.
In their words
Eaton, drawing on call-center experience, said around 12 customer service representatives per supervisor was a typical target because of coaching and escalation duties.
“how many CSRs per supervisor? 12 is about a good number, let's just say at one point, right?”
We Fixed It, You're Welcome: MIDDLE MANAGERS ARE BACK?! (Oct 20, 2026) · Listen from 16:36
Episodes
MIDDLE MANAGERS ARE BACK?!We Fixed It, You're Welcome · Oct 20, 2026 · 57 min
Aaron Wolpoff and Melissa Eaton talk with talent expert Abhijit Bhaduri about companies rehiring middle managers after AI-driven flattening, and the damage to trust.
Melissa Eaton on other topics
- Leadership pipeline · 2 quotes
- Middle management · 2 quotes
- Customer service automation and human escalation · 1 quote
- Meta Platforms · 1 quote